How to send your watch for repair

The SEIKO Service Center provides repair services on Seiko watches, Pulsar, and Lassale branded products. Please know that the SEIKO Service Center is the only service facility in the United States authorized by SEIKO Watch of America LLC to service these products, and all work performed carries either a six or twelve month guarantee. The SEIKO Service Center will provide you with a free written estimate to the cost of repairing your watch. We cannot provide estimates by phone, as we must have the timepiece at our service center in order to perform a proper and thorough evaluation. If your timepiece is under warranty please include the fully completed warranty card (all documents will be returned with your timepiece). Timepieces not covered under warranty or are outside the warranty period will be estimated at prevailing repair costs. After our evaluation, we will contact you by e-mail with the results of our findings. If your watch needs movement repair service, click here to find out the estimated price.

Kindly know that Seiko Clocks are not serviced/repaired at the SWA Service Center. Please do not ship your clock to the SWA Service Center, as it will be returned. Please call our Customer Relations Team at 800-722-4452 or email us at custserv@seikousa.com to receive instructions on how to proceed if service is needed for your Seiko Clock.

Please note that watch drop off is no longer available at our service center. We apologize for any inconvenience. Kindly follow the instructions on how to send your watch to us for repair.

Repair Information Form

First name

Last name

Mailing address

City

State

Zipcode

Phone number

Email address

Quantity of timepieces

Brand

Case back number

Serial number

Description of problem/service requested

Please send your watch to:

SWA Service Center
2 Park Way
Suite 2A
Upper Saddle River, NJ 07458

We suggest that you insure the package for your protection.

***PLEASE DO NOT SEND YOUR WATCH IN THE ORIGNAL GIFT BOX, AS WE DISCARD ALL PACKAGINGS

NO PRINTER?

Please send your timepiece to address above with the following information in your correspondence:

Name
Address
Daytime phone number
Description of the problem with the timepiece or the service you would like
Number of timepieces you are sending for service
E-mail address (so you can approve out of warranty repairs and check the status of your repair).

Reception Service:

Please note that watch drop off is no longer available at our service center. We apologize for any inconvenience. Kindly follow the instructions on how to send your watch to us for repair.